The Income Section aims to provide support for Sales Invoicing, Bill Payment and Debt Collection services to the University and its funders.
We aim to
Listen to you and use your feedback to improve our services.
Meet your information needs in an informed, friendly and respectful manner.
Communicate with you clearly, accurately and in a timely way.
Make timely reminders to customers for payment in accordance with agreed contractual arrangements.
Ensure direct debits are collected in accordance with agreed timescales.
Consult with all those who have an interest in Income Section processes and services, and to maintain open channels for the receipt of unsolicited comments.
Deliver a high level of customer satisfaction rate of our services.
Response Times
Monday to Friday only - where all information is available and accurate
Customer accounts
New and amendments
S02 – within 24 hours of request
Other ledgers – within 48 hours of request
Direct debit instructions
System interface – on account next day
Bank check – weekly
Failures – weekly request to customer for accurate information
Sales invoices
System updates – once completed and ready to post – posted and printed next day
Requisitions – raised and on account within 24 hours of receipt
Late fee invoices 24 hours from request
Credit notes
Raised and on account within 24 hours of receipt of requisition
Payments
System interface – on account next day
Online – on account next day
Bank – on account day after bank statement date
Refunds
Completed within 4 weeks of initiation date
On account day after refund completed though systems
Allocations
Payments allocated to invoice – same day as transaction processed on system
Credit notes allocated to invoice – same day as transaction processed on system
