The Income Section aims to provide support for Sales Invoicing, Bill Payment and Debt Collection services to the University and its funders. We aim toListen to you and use your feedback to improve our services.Meet your information needs in an informed, friendly and respectful manner.Communicate with you clearly, accurately and in a timely way.Make timely reminders to customers for payment in accordance with agreed contractual arrangements.Consult with all those who have an interest in Income Section processes and services, and to maintain open channels for the receipt of unsolicited comments.Deliver a high level of customer satisfaction rate of our services.Response TimesMonday to Friday only - where all information is available and accurateCustomer accountsNew and amendmentsWithin 48 hours of requestSales invoicesSystem updates – once service request is created invoice is raised in People and Money and emailed to customer on the same day (if request created before 3pm)Sales invoice creditsRaised and on account within 48 hours of receipt of credit memoPaymentsMyFinance payment channel – on account same dayOnline payments – on account next dayDirect bank transfer – on account day after bank statement dateRefundsCompleted within 4 weeks of initiation dateOn account day after refund completed though systemsAllocationsPayments allocated to invoice – same day as transaction processed on systemCredit notes allocated to invoice – same day as transaction processed on system This article was published on 2024-07-01
