The Income Section aims to provide support for Sales Invoicing, Bill Payment and Debt Collection services to the University and its funders. We aim to Listen to you and use your feedback to improve our services. Meet your information needs in an informed, friendly and respectful manner. Communicate with you clearly, accurately and in a timely way. Make timely reminders to customers for payment in accordance with agreed contractual arrangements. Ensure direct debits are collected in accordance with agreed timescales. Consult with all those who have an interest in Income Section processes and services, and to maintain open channels for the receipt of unsolicited comments. Deliver a high level of customer satisfaction rate of our services. Response Times Monday to Friday only - where all information is available and accurate Customer accounts New and amendments S02 – within 24 hours of request Other ledgers – within 48 hours of request Direct debit instructions System interface – on account next day Bank check – weekly Failures – weekly request to customer for accurate information Sales invoices System updates – once completed and ready to post – posted and printed next day Requisitions – raised and on account within 24 hours of receipt Late fee invoices 24 hours from request Credit notes Raised and on account within 24 hours of receipt of requisition Payments System interface – on account next day Online – on account next day Bank – on account day after bank statement date Refunds Completed within 4 weeks of initiation date On account day after refund completed though systems Allocations Payments allocated to invoice – same day as transaction processed on system Credit notes allocated to invoice – same day as transaction processed on system This article was published on 2024-07-01
