We would like to introduce this year’s customer service awards. Anyone in Team Finance can nominate a Finance colleague/team or colleague/team from another area in the University. They may nominate a number of times and in all categories. We only need a couple of sentences of support a nomination. Last date for entries is Friday 27th September - nomination emails will go to Audry Dasnoy (Audry.Dasnoy@ed.ac.uk). Prize winners will be announced in October during Customer Services Week. Below are this year’s categories: Award category Description Customer hero Always receives positive feedback and brighten their customers’ day Calmer of storms Handles customers’ objections intelligently and always finds the right words to calm customers Customer Experience Team of the Year A Finance team that has shown excellent customer commitment, dedication and passion Draft pick Anyone who has joined in the last year/18 months and is already an asset to Team Finance Service Superstar Consistent service provided over a sustained period - who amongst us is enhancing the customer experience day in and day out? Customer Whisperer Best capacity to understand and interpret customer needs Learn by example A supervisor/coach/manager who has inspired you WOW award This one can be anything you want it to be! This article was published on 2024-07-01
