Due to a world-wide supply chain shortage of integrated circuits, orders of IT equipment are facing long delays with laptops now taking over 20 weeks to be fulfilled. ISG have leveraged the University's strong, long-standing relationship with HP to procure a stock of laptops to help the University mitigate world-wide supply constraints of IT equipment. Some 100 devices have already been distributed to the Colleges and Support Groups with the most urgent needs. A further 250 devices will enter distribution as part of the upcoming hardware-hub service aiming to help with supply constraints and provide better service to the University users. More information on the arrangements will follow in the coming weeks. For this reason, we ask that emails to Procurement tracking individual requests are kept to a minimum unless absolutely necessary, as this will only impact already limited resources. Wait times can currently be up to 10 weeks, so please wait this length of time before emailing to check the status of your equipment. We do understand your concerns and are doing everything we can, but reiterate this is due to a global supply chain problem. It is also important to note that individuals should not be buying equipment locally or online as these devices are not approved or supported for our managed desktop and network, and as such, requests of this type cannot be facilitated. This type of procurement impacts our costs, could lead to maintenance and other support issues, as well as the potential of double ordering with any University requests. We continue to monitor and manage the situation and appreciate your patience and understanding during this time. Further update communications will continue to be provided. This article was published on 2024-07-01
