FAQs

I have received a reminder but already made a payment:

Please allow the following times for transactions to process: 

• Card: Two working days
• Bank transfer: Seven working days  

If you still have concerns, contact us through EdHelp with your student UUN and provide details of the payment (including date), amount paid and how it was paid to us, with the payment confirmation if possible. 

When are overdue payment reminders issued?  

Student invoices have a 30-day payment term. If unpaid, the first reminder will be issued on day 37, seven days after the initial due date. For example, if an invoice is due on 1 October, the first reminder will be issued on 7 November. 

If you have opted to pay in instalments, the first reminder will be issued seven days after the initial instalment due date. For example, if an invoice is due on 3 October the first reminder will be issued on 10 October. 

You can check the University’s Collection Policy on our website:  

Defaulting on payment and the collection policy 

I have a dispute. For example, the invoice should be paid by my Student Loan Company, Sponsor, Scholarship, I am no longer enrolled at the University or the amount charge is incorrect:

Please provide your student number and details about why you believe this is incorrect. Finance will then liaise with the Fees and Student Support team to help you resolve this matter. 

EdHelp 

I asked to pay by instalments but my invoice payment dates have not been amended

Please provide your student number and details about the request you previously sent to Finance to pay in instalments.  

EdHelp 

I have received an outstanding payment reminder outside of University opening hours

The process is automated, meaning outstanding payment reminders will be sent as soon as they are available. We will try and minimise reminders sent over the weekend but if you do receive one outside of our normal working hours, we don’t expect you to make immediate contact about payments. Please don’t worry if this happens to you – we will be happy to help with any queries once our offices are open again.

If you have any further general queries outside of University opening hours, you can contact EdHelp: 

EdHelp 

I need a payment extension

If you need an extension of up to 10 days whilst completing your online student registration, please contact EdHelp via the link provided in the registration form.

If you experience financial difficulties during your studies for reasons beyond your control, please contact EdHelp.

EdHelp 

I need information on financial support

We’re here to help. If you are experiencing unexpected financial difficulty during your time at University, there are a number of resources available that might be able to help. 

The University and the Students’ Association also offer other forms of support. 

The University of Edinburgh 

Student funding at the University 

Student Support 

Edinburgh University Students’ Association 

The Advice Place 

Emergencies and hardship support 

Any other queries

Please contact us via EdHelp to let us know about the nature of enquiry and anticipated date of payment. 

EdHelp 

The University will only send emails to students from addresses ending @ed.ac.uk, @exseed.ed.ac.uk or @uoe.ed.ac.uk, so always check the sender’s email address. If you are unsure if the communication is genuine, you can contact EdHelp for support:

EdHelp

Opening hours:  

Monday-Thursday: 9am-10pm 

Friday: 9am-7pm 

Sat 12pm-5pm 

Sun 12pm-7pm 

For emergencies occurring while University offices are closed, you can contact University Security by calling 0131 650 2257. 

The University also has advice for students on recognising scams:

Financial scams and fraud

Student fees are due at the beginning of each academic year, as part of online student registration.  For new students to the University in Autumn/Fall this means payment is expected during Welcome Week.

Pay by bank transfer or online payment via MyEd MyFinance 

Tuition fees of £500 or more can also be paid by recurring card payment (RCP) instalment:

Instalment

More information

Need any help?

EdHelp

You can pay some or all your student academic fees in advance, if you are unconditional firm with the requirement to pay a deposit and have access to My Finance via MyEd.  This may help with budgeting later or if you need to take currency exchange rates or market shares into consideration.

Pay by Card, bank transfer or online payment 

Advance payment is different from paying a deposit and is not linked to any offer of admission at the University of Edinburgh.

Student academic fees are due at the beginning of each academic year.  For new students to the University in Autumn/Fall this means payment is expected during Welcome Week.

Payment can be made in full by card or bank transfer:

card - You will need the Student UUN and date of birth

Pay by bank transfer via MyEd MyFinance - Please ask the student to log into MyFinance and they will be able to generate bank transfer instructions to use. 

Step-by-step guide to bank transfer

Tuition fees of £500 or more can also be paid by instalment:

Instalment

More information

Need any help?

EdHelp

We don't provide the University bank details; instead, we use Flywire for students to transfer payment securely and with payment tracking.

You can pay your student academic fees in full by bank transfer using Flywire as part of online student registration.

If you need to make a payment before online student registration opens, or if you have an outstanding invoice (for example, for module fees), you can pay through My Finance channel in MyEd.

Please note: If paying outside of online student registration, you must access Flywire through the University’s MyEd portal to pay your tuition fees. Do not use any other Flywire platforms. Once logged into MyEd, go to Accounts >My finance to make a payment. A step-by-step guide is provided below.

Step-by-step guide to bank transfer

The University of Edinburgh has partnered with Flywire to accept bank transfers, e-wallets and online payments, including China Union Pay, from international students worldwide. Easily and securely make education payments in your own currency, using local payment methods from the safety and convenience of your home. With real-time tracking and around-the-clock multilingual support, millions of students and families around the world trust Flywire for payment processing.

Flywire Benefits: 

• Track your payments from start to finish
• Make payments in more than 150 currencies, online, and from banks worldwide
• Save on bank fees and exchange rates
• Enjoy peace of mind with dedicated multilingual customer support
• Ensure accurate and timely posting of your payment to our student account
• Flywire offers a Best Price Guarantee

Flywire aims to provide the best price for international payments, find out more about their Best Price Guarantee program

Flywire's multilingual support is available 24/7 365 days of the year by Chat, phone and email:

Main support page including Chat

Phone support

Email

Need any help?

EdHelp

Student fees are on 30 days payment terms, unless you have made arrangements to pay your fees in instalments. When completing online student registration, you will have the option to pay your student academic fees by card, bank transfer, online payment platform, or by instalments.

My finance, MyEd shows student academic fee and rent (if applicable) invoices, credit notes, payments and instalment plans. You can pay an invoice, make a non-invoiced payment and set up a mandate to pay by instalment. Sponsor invoices and credit notes are also shown in My finance.

My finance

Standard instalment plan

Instalment information for online learning students

Educational loan instalment plans

Need any help?

EdHelp

An instalment plan is a scheduled automated payment collected on confirmed dates from the debit or credit card detailed on the recurring card payment instruction.

The instalment plan instruction is completed during student online registration before payment can be collected from the debit or credit card.

Instalment payment

Arranging payment of your student academic fees is now a required part of online student registration.

Paying in full during registration

 If you pay your student academic fees in full as part of registration, you will not receive an invoice. Your payment will appear in My finance channel in MyEd withing up to 7 working days.

Paying by instalments or where payment is not yet possible

If you choose to pay by instalments, or if payment cannot be taken during online registration (for example, because your course selection is not yet confirmed), an invoice will be issued after you complete registration.

Viewing your fees during registration

You do not need an invoice to make payment. A full breakdown of your fees, including any deposits already paid, is displayed during online registration.

Paying in advance through My finance

If you make an advance payment in My finance before online student registration opens, and you have previously paid a deposit, please be aware that your deposit may take time to appear on your account. If so, deduct the deposit amount from your total fee to avoid overpayment.

Graduate scholarship scheme awards will be deducted from the self-element of your student academic fees - eligible postgraduate students must apply: Tuition Fee Alumni Scholarships 

Your student fees invoice:

• is not required to pay your fees:  Your student fees account
• shows the type of fees to be paid for your programme of study and the academic year
• does not show payments/deposits sent to the University or any instalment plan
• graduate scholarship scheme awards will be deducted from the self-element of your invoice - eligible postgraduate students must apply: Tuition Fee Alumni Scholarships 

Your fee status, for fee paying purposes, will have been notified to you when your application was received by the University and your fee status and the fee amount for your programme of study will have been included in your offer of admission. You can also use the Tuition Fees search to find the fee rate for your programme.

Tuition Fees search

More information

Need any help?

EdHelp

A breakdown of the student academic fees related to your programme of study is shown during online registration. Please check that you are registering on the correct programme of study and if the fees still do not seem correct, you can report an issue within the online registration form. Once your issue is resolved you will be sent an invoice.

If you are on a programme where student academic fees are charged per course, an invoice will be issued once you have completed online registration and your course selections are confirmed.

Student academic fee invoices are sent to the University student email account detailing:

• date of issue
• year of study
• currency
• customer (student UUN) and invoice number
• qualification and course description
• fee type
• academic year
• amount due
• payment due date

Invoice information is also available to view on My finance, MyEd.

Need any help?

Contact the Fees Team

If you are externally funded
If you receive external funding (such as sponsorship, a grant, or government funding), you may be required to provide evidence before starting online registration.

See what documents you need if you have a sponsorship, grant or government funding 

If your funding has not been confirmed when you register
If your funding is not confirmed at the point of registration, you will be asked to enter card details so an instalment plan can be set up.
Once your funding is confirmed:

• the instalment plan will be cancelled if no fees are due from you and any payments already collected will be refunded.
  Please note: funding must be confirmed at least 7 days before an instalment date to prevent a payment being taken.

If your funding only covers part of your fees
If your funding does not cover the full amount:

• You will need to pay the remaining balance in full (by card or bank transfer) or by instalments during online registration.
• If funding information is received after you complete registration and does not cover the full amount, you can either pay the difference via the My finance channel in MyEd or keep the instalment plan set up during registration for automatic payments.

If funding fails or does not match the fee type charged
You will be invoiced directly if your funding fails, does not cover the correct fee type, or only covers part of your fees.

If the funding information shown during registration is incorrect
You can report incorrect or missing funding details within the online registration form.
If you believe you should have full funding, please check with your funding body first before contacting the University.

Contact the Fees Team

Invoices, statements and reminders are sent by email to the student University email account. You should forward these to your parents if they are paying your fees.

Confirming your funding during online registration
When completing online student registration, you will be asked to confirm your funding details or arrange payment of your student academic fees.

If your funding information is incorrect
If the funding information shown during registration is incorrect or missing, you can report this within the registration form.

If you are externally funded
If you receive external funding (such as sponsorship, a grant, or government funding), you may be required to provide evidence before starting online registration.

See what documents you need if you have a sponsorship, grant or government funding 

If you believe your student academic fees should be fully funded
If you think you should have full funding, please contact your funding body first to confirm your award before getting in touch with the University.