FAQs

I have received a reminder but already made a payment:

Please allow the following times for transactions to process: 

• Card: Two working days
• Bank transfer/Convera: Five working days  

If you still have concerns, contact us through EdHelp with your student UUN and provide details of the payment (including date), amount paid and how it was paid to us, with the payment confirmation if possible. 

When are overdue payment reminders issued?  

Student invoices have a 30-day payment term. If unpaid, the first reminder will be issued on day 37, seven days after the initial due date. For example, if an invoice is due on 1 October, the first reminder will be issued on 7 November. 

If you have opted to pay in instalments, the first reminder will be issued seven days after the initial instalment due date. For example, if an invoice is due on 3 October the first reminder will be issued on 10 October. 

You can check the University’s Collection Policy on our website:  

Defaulting on payment and the collection policy 

I have a dispute. For example, the invoice should be paid by my Student Loan Company, Sponsor, Scholarship, I am no longer enrolled at the University or the amount charge is incorrect:

Please provide your student number and details about why you believe this is incorrect. Finance will then liaise with the Fees team to help you resolve this matter. 

EdHelp 

I asked to pay by instalments but my invoice payment dates have not been amended

Please provide your student number and details about the request you previously sent to Finance to pay in instalments.  

EdHelp 

I have received an outstanding payment reminder outside of University opening hours

The process is automated, meaning outstanding payment reminders will be sent as soon as they are available. We will try and minimise reminders sent over the weekend but if you do receive one outside of our normal working hours, we don’t expect you to make immediate contact about payments. Please don’t worry if this happens to you – we will be happy to help with any queries once our offices are open again.

If you have any further general queries outside of University opening hours, you can contact EdHelp: 

EdHelp 

I need a payment extension

If you need an extension up to 10 days, please reply to the email and provide your student number and confirm the date you are expecting to make this payment by and how it will be paid.  

If you need more time to pay, please make a booking with our Finance Team: 

UoE Pay Fees (office365.com) 

I need information on financial support

We’re here to help. If you are experiencing unexpected financial difficulty during your time at University, there are a number of resources available that might be able to help. 

The University and the Students’ Association also offer other forms of support. 

The University of Edinburgh 

Student funding at the University 

Student Support 

Edinburgh University Students’ Association 

The Advice Place 

Emergencies and hardship support 

Any other queries

Please contact us via EdHelp to let us know about the nature of enquiry and anticipated date of payment. 

EdHelp 

The University will only send emails to students from addresses ending @ed.ac.uk, @exseed.ed.ac.uk or @uoe.ed.ac.uk, so always check the sender’s email address. If you are unsure if the communication is genuine, you can contact EdHelp for support:

EdHelp

Opening hours:  

Monday-Thursday: 9am-10pm 

Friday: 9am-7pm 

Sat 12pm-5pm 

Sun 12pm-7pm 

For emergencies occurring while University offices are closed, you can contact University Security by calling 0131 650 2257. 

The University also has advice for students on recognising scams:

Financial scams and fraud

Student fees are due at the beginning of each academic year.  For new students to the University in Autumn/Fall this means payment is expected during Welcome Week.

Payment can be made in full  by card or bank transfer:

Image

card

bank transfer

Tuition fees of £500 or more can also be paid by recurring card payment (RCP) instalment:

RCP instalment

More information

Need any help?

EdHelp

You can pay some or all your student fees in advance, if you are unconditional firm with the requirement to pay a deposit This may help with budgeting later or if you need to take currency exchange rates or market shares into consideration.

advance payment

Advance payment is different from paying a deposit and is not linked to any offer of admission at the University of Edinburgh.

Student fees are due at the beginning of each academic year.  For new students to the University in Autumn/Fall this means payment is expected during Welcome Week.

Payment can be made in full  by card or bank transfer:

Image

card

bank transfer

Tuition fees of £500 or more can also be paid by recurring card payment (RCP) instalment:

RCP instalment

More information

Need any help?

EdHelp

We don't provide the University bank details instead use Global Pay for students to transfer payment securely and with payment tracking.

Global Pay

• Select the country you are paying from, the amount you wish to pay and your preferred method of payment
• Look for the ‘show more options’ on the page end at step 1 if you can't see your preferred currency
• Enter the student details (with UUN) and payer details (if different)
• If you choose to pay by bank transfer, use the payment instructions provided to make your payment through your bank (at branch, online or phone banking)
• If you select an online payment option, you will be redirected to complete your payment
• The UUN is linked to the payment reference shown on the transfer instructions and it is important this reference is used as it uniquely identifies the payment.

Watch the video

Need any help?

EdHelp

Student fees are on 30 days payment terms, unless you have made arrangements to pay your fees in instalments

Welcome Week

My finance, MyEd shows student fee and rent (if applicable) invoices, credit notes, payments and instalment plans. You can pay an invoice, make a non-invoiced payment and set up a mandate to pay by instalment. Sponsor invoices and credit notes are also shown in My finance.

My finance

Standard instalment plan

Instalment information for online learning students

Educational loan instalment plans

Need any help?

EdHelp

A recurring card payment is a scheduled automated payment collected on confirmed dates from the debit or credit card detailed on the recurring card payment instruction.

The recurring card payment (RCP) instruction is completed before payments can be collected from the debit or credit card.

recurring card payment

Once you have completed registration as a student, a fees invoice will be sent to your University student email account or posted to your sponsor - you can view this information in My finance, MyEd. You don't need an invoice to pay student fees, you can pay now:

Image

card

bank transfer

My Finance

Your student fees invoice:

• will be sent once registration is complete:    Matriculation explained
• may be delayed during Autumn when most students complete matriculation -we appreciate your patience and there is no need to contact us during this busy time
• is not required to pay your fees:  Your student fees account
• shows the type of fees to be paid for your programme of study and the academic year
• does not show payments/deposits sent to the University or any instalment plan
• graduate scholarship scheme awards will be deducted from the self-element of your invoice - eligible postgraduate students must apply: Tuition Fee Alumni Scholarships

Your fee status, for fee paying purposes, will have been notified to you when your application was received by the University and your fee status and the fee amount for your programme of study will have been included in your offer of admission. You can also use the Tuition Fees search to find the fee rate for your programme.

 Tuition Fees search

More information

Need any help?

EdHelp

Student fee invoices are sent to the University student email account detailing:

• date of issue
• year of study
• currency
• customer (student UUN) and invoice number
• qualification and course description
• fee type
• academic year
• amount due
• payment due date

Invoice information is also available to view on My finance, MyEd.

Need any help?

Contact the Fees Team

Check with SAAS and Student Finance about your funding application before contacting the Fees Team at Student Administration. For external sponsor funding check that you have provided proof to the Fees Team.  You will be invoiced instead of the sponsor if the funding fails, does not cover the fee type charged or covers only part of the fees charged.

Contact the Fees Team

Invoices, statements and reminders are sent by email to the student University email account. You should forward these to your parents if they are paying your fees.

Please contact us via EdHelp and tell us what your query is so that we can assist.