Our most popular student finance related questions Payment reminders The University is changing the way that we send outstanding payment reminders to students, which will now be issued automatically. This is part of an established process for advising students and customers of any money owed to the University and their options for resolving it. The annual cycle of these activities, the style of correspondence and forms of support you receive will remain the same. Got questions about an overdue payment reminder? Read answers below: FAQ about payment reminders I have received a reminder but already made a payment: Please allow the following times for transactions to process: Card: Two working days Bank transfer/Convera: Five working days If you still have concerns, contact us through EdHelp with your student UUN and provide details of the payment (including date), amount paid and how it was paid to us, with the payment confirmation if possible. When are overdue payment reminders issued? Student invoices have a 30-day payment term. If unpaid, the first reminder will be issued on day 37, seven days after the initial due date. For example, if an invoice is due on 1 October, the first reminder will be issued on 7 November. If you have opted to pay in instalments, the first reminder will be issued seven days after the initial instalment due date. For example, if an invoice is due on 3 October the first reminder will be issued on 10 October. You can check the University’s Collection Policy on our website: Defaulting on payment and the collection policy I have a dispute. For example, the invoice should be paid by my Student Loan Company, Sponsor, Scholarship, I am no longer enrolled at the University or the amount charge is incorrect: Please provide your student number and details about why you believe this is incorrect. Finance will then liaise with the Fees team to help you resolve this matter. EdHelp Opening hours: Monday-Thursday: 9am-10pm Friday: 9am-7pm Sat 12pm-5pm Sun 12pm-7pm I asked to pay by instalments but my invoice payment dates have not been amended Please provide your student number and details about the request you previously sent to Finance to pay in instalments. EdHelp Opening hours: Monday-Thursday: 9am-10pm Friday: 9am-7pm Sat 12pm-5pm Sun 12pm-7pm I have received an outstanding payment reminder outside of University opening hours The process is automated, meaning outstanding payment reminders will be sent as soon as they are available. We will try and minimise reminders sent over the weekend but if you do receive one outside of our normal working hours, we don’t expect you to make immediate contact about payments. Please don’t worry if this happens to you – we will be happy to help with any queries once our offices are open again. If you have any further general queries outside of University opening hours, you can contact EdHelp: EdHelp Opening hours: Monday-Thursday: 9am-10pm Friday: 9am-7pm Sat 12pm-5pm Sun 12pm-7pm For emergencies occurring while University offices are closed, you can contact University Security by calling 0131 650 2257. I need a payment extension If you need an extension up to 10 days, please reply to the email and provide your student number and confirm the date you are expecting to make this payment by and how it will be paid. If you need more time to pay, please make a booking with our Finance Team: UoE Pay Fees (office365.com) I need information on financial support We’re here to help. If you are experiencing unexpected financial difficulty during your time at University, there are a number of resources available that might be able to help. The University and the Students’ Association also offer other forms of support. The University of Edinburgh Student funding at the University Student Support Edinburgh University Students’ Association The Advice Place Emergencies and hardship support Any other queries Please contact us via EdHelp to let us know about the nature of enquiry and anticipated date of payment. EdHelp Opening hours: Monday-Thursday: 9am-10pm Friday: 9am-7pm Sat 12pm-5pm Sun 12pm-7pm Scam support How do I know the message I have received is genuine? The University will only send emails to students from addresses ending @ed.ac.uk, @exseed.ed.ac.uk or @uoe.ed.ac.uk, so always check the sender’s email address. If you are unsure if the communication is genuine, you can contact EdHelp for support: EdHelp The University also has advice for students on recognising scams: Financial scams and fraud Invoice queries I made a payment or someone else made a payment on my behalf, why did I get sent an invoice? Invoices show the type and amount of fees charged for the programme of study and year of study. The invoice sent is for your records only. Any payments made (including deposit payment) will not be shown on an invoice. The deposit that you have paid will show on My finance once your school has transferred this payment to Finance. Your payment will be applied to the invoice as soon as possible. Your student fees account transactions can be viewed on My finance in MyEd as either a ‘current item’ or in ‘history’. Click on each transaction reference to find more information. Please note: Recent payments may not appear on My finance. Please check back later. Our team is actively working on this and will resolve it as soon as possible. International payments: Please allow up to 5 working days for the payment to be received. My payment is showing unapplied on My Finance This means that we have received your payment but have not yet applied it to your invoice. No action is required on your part. Our team is working through a high volume of transactions at the moment but we expect your payment to be applied to your invoice by Monday 3 October. I want to set up a payment plan No action is required if you have already completed this form: Register how you will pay your tuition fees | The University of Edinburgh If you have not already completed this form, you should do so now and follow the instructions as per our website: Pay your tuition fees by instalment | The University of Edinburgh I am not responsible for paying my fees/My invoice should go to a sponsor/I am SAAS/Student Finance England/Wales/Northern Ireland funded. You might receive an invoice if: The funding award has not been confirmed by SAAS The amount of funding is less than the fees due If you believe you should have full funding, then please speak with your funding body first to find out more information before contacting the University. Once the situation has been confirmed by your funding body, please allow time for this information to feed through to the University. If not updated as you would expect within 14 working days, please contact the Fees and Student Support Team. For external sponsor funding, check that you have provided funding confirmation documents to the Fees and Student Support Team. Please note that you will be invoiced instead of the sponsor if the funding fails, does not cover the fee type charged or covers only part of the fees charged. Contact the Fees Team My invoice has an incorrect address: Please update your address via My finance on MyEd. Log in to MyEd An incorrect course is listed on my invoice: If your student fee invoice is incorrect and needs to be updated, please contact the Student Fees Team so it can be corrected. Contact the Fees Team My invoice has incorrect deadlines: Student fees are due at the beginning of each academic year. Your invoice is expected to be paid in full on receipt of your invoice or no later than 3 October, unless you have made arrangements to pay your fees in instalments (see FAQ #3). Payment can be made in full by card or bank transfer: Card Bank transfer More useful information: Matriculation - Paying Fees | The University of Edinburgh FAQs | The University of Edinburgh EdHelp My balance in My Finance is incorrect as well as on the invoice: If your student fee invoice is incorrect and needs to be updated, please contact the Student Fees Team so it can be corrected. Contact the Fees Team I need more information on my invoice: You can find out more information our FAQs page: FAQs | The University of Edinburgh Miscellaneous: I am a Scottish student confused about receiving any fees invoice – Reffer to I am not responsible for paying my fees/My invoice should go to a sponsor/I am SAAS/Student Finance England/Wales/Northern Ireland funded. I am a student whose £1500 deposit hasn’t been taken off the invoice despite being paid in Q1 2022 Refer to I made a payment or someone else made a payment on my behalf, why did I get sent an invoice? I am a student whose balance in MyFinance is incorrect as well as on the invoice Refer to An incorrect course is listed on my invoice How to pay student fees How can I pay my fees? Student fees are due at the beginning of each academic year. For new students to the University in Autumn/Fall this means payment is expected during Welcome Week. Payment can be made in full by card or bank transfer: Image card bank transfer Tuition fees of £500 or more can also be paid by recurring card payment (RCP) instalment: RCP instalment More information Need any help? EdHelp Can I pay student fees in advance? You can pay some or all your student fees in advance. This may help with budgeting later or if you need to take currency exchange rates or market shares into consideration. advance payment Advance payment is different from paying a deposit and is not linked to any offer of admission at the University of Edinburgh. I am a parent and wish to pay my child's fees Student fees are due at the beginning of each academic year. For new students to the University in Autumn/Fall this means payment is expected during Welcome Week. Payment can be made in full by card or bank transfer: Image card bank transfer Tuition fees of £500 or more can also be paid by recurring card payment (RCP) instalment: RCP instalment More information Need any help? EdHelp What are the University bank details? We don't provide the University bank details instead use Global Pay for students to transfer payment securely and with payment tracking. Global Pay Select the country you are paying from, the amount you wish to pay and your preferred method of payment Look for the ‘show more options’ on the page end at step 1 if you can't see your preferred currency Enter the student details (with UUN) and payer details (if different) If you choose to pay by bank transfer, use the payment instructions provided to make your payment through your bank (at branch, online or phone banking) If you select an online payment option, you will be redirected to complete your payment The UUN is linked to the payment reference shown on the transfer instructions and it is important this reference is used as it uniquely identifies the payment. Watch the video Need any help? EdHelp Do I have to pay student fees when I complete registration? Student fees are due at the start of each academic year. For new students to the University this means payment is expected during Welcome Week. Welcome Week How can I find out what my balance is? My finance, MyEd shows student fee and rent (if applicable) invoices, credit notes, payments and instalment plans. You can pay an invoice, make a non-invoiced payment and set up a mandate to pay by instalment. Sponsor invoices and credit notes are also shown in My finance. My finance Instalments I want to arrange an instalment plan Standard instalment plan Instalment information for online learning students Educational loan instalment plans Need any help? EdHelp What is a Recurring Card Payment A recurring card payment is a scheduled automated payment collected on confirmed dates from the debit or credit card detailed on the recurring card payment instruction. The recurring card payment (RCP) instruction is completed before payments can be collected from the debit or credit card. recurring card payment Fees and Invoices I haven't received an invoice for my fees Once you have completed registration as a student, a fees invoice will be sent to your University student email account or posted to your sponsor - you can view this information in My finance, MyEd. You don't need an invoice to pay student fees, you can pay now: Image card bank transfer My Finance Your student fees invoice: will be sent once registration is complete: Matriculation explained may be delayed during Autumn when most students complete matriculation -we appreciate your patience and there is no need to contact us during this busy time is not required to pay your fees: Your student fees account shows the type of fees to be paid for your programme of study and the academic year does not show payments/deposits sent to the University or any instalment plan graduate scholarship scheme awards will be deducted from the self-element of your invoice - eligible postgraduate students must apply: Tuition Fee Alumni Scholarships Your fee status, for fee paying purposes, will have been notified to you when your application was received by the University and your fee status and the fee amount for your programme of study will have been included in your offer of admission. You can also use the Tuition Fees search to find the fee rate for your programme. Tuition Fees search More information Need any help? EdHelp I have been charged a fee and I don't know what it's for Student fee invoices are sent to the University student email account detailing: date of issue year of study currency customer (student UUN) and invoice number qualification and course description fee type academic year amount due payment due date Invoice information is also available to view on My finance, MyEd. Need any help? Contact the Fees Team I am funded by SAAS / Student Finance / another external sponsor why am I being invoiced? Check with SAAS and Student Finance about your funding application before contacting the Fees Team at Student Administration. For external sponsor funding check that you have provided proof to the Fees Team. You will be invoiced instead of the sponsor if the funding fails, does not cover the fee type charged or covers only part of the fees charged. Contact the Fees Team Can you send student fee invoices to my parents instead of me? Invoices, statements and reminders are sent by email to the student University email account. You should forward these to your parents if they are paying your fees. Defaulting on Payments I have a valid reason for not paying fees, what should I do next? If a change of circumstance means you believe you don't need to pay the invoice on time (or at all) contact Income Section, Finance immediately. State your name, student UUN, the reason why payment is not being made and provide documentary evidence to support your claim. Contact the Income Section Why have I been charged a late fee? Late fees are charged if payment is made after the invoice due date. More information Expand all Collapse all This article was published on 2024-07-01
